What are my payment options?
We accept either online (BACS) card or PayPal payments. Alternatively, cheques should be made payable to Mr. C. G. Parsons and sent to 36 Craneswater Avenue, Southsea, Hampshire, PO4 0PB, United Kingdom.
Is it safe for me to order with you online?
Absolutely; because we want you to feel that you can shop safely, we use secure online payment methods which are not stored on any server and remain private.
Will my personal information be safeguarded?
Certainly; all personal details are kept confidential and are not stored on any servers.
Will I be charged VAT?
There is currently no VAT charge for the purchase of books.
How long does it take for my order to arrive at my door?
We aim to dispatch within 24 hours, excluding weekends and bank holidays. Orders for UK delivery are normally delivered within a further 2 to 5 working days. For European addresses, we find that delivery normally takes between 7 to 14 days following dispatch. Delivery to the rest of the world can take up to eight weeks.
What should I do if my order hasn’t arrived?
If your order hasn’t arrived within 28 days, then please contact us via email at firstname.lastname@example.org and we will then investigate and resolve the issue accordingly.
What do I do if there is an item missing or faulty?
In this unlikely event, please contact us via email at email@example.com and we will then look into the problem and take the appropriate action.
Can I collect in person?
Yes, you can save on the cost of post and packing by collecting from us. Simply send an email to firstname.lastname@example.org stating your order and to arrange a mutually convenient time. Please be aware that we are not able to take card payments if collecting in person.